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What You Need to Know About Anti-Money Laundering (AML) for Letting Agents

A mobile phone displaying "KYC Know Your Customer", a passport mockup and "upload documents" button, resting on a bronze-coloured laptop

In the UK, letting agents are required to adhere to stringent Anti-Money Laundering (AML) regulations to help combat illegal financial activities. These regulations are not just bureaucratic formalities; rules around AML for letting agents serve a critical role in maintaining the integrity of the financial system.


One trade body has warned letting agents that they face fines from HMRC if their AML processes are not up to date. This blog contains a breakdown of what letting agents need to know about AML requirements and how to ensure compliance.


The Legal Framework

AML regulations in the UK are primarily governed by the Money Laundering Regulations which were last updated in 2023. They are part of a broader set of laws designed to prevent financial crimes like money laundering and terrorist financing.


Under these regulations, certain businesses, including letting agents, are required to perform due diligence checks to verify the identity of their clients.


Who Needs to Comply With AML for Letting Agents?

Not all letting agents are covered under these regulations. The scope of the AML rules applies to letting agents involved in transactions for residential or commercial properties where the monthly rent is €10,000 (approximately £8,500) or more.


Agents handling lower rent transactions are generally exempt, though staying informed about AML practices is advisable for all professionals in the industry.


Key Requirements for Compliance

Customer Due Diligence (CDD)

Letting agents must conduct due diligence checks to establish and verify the identity of their clients. This involves collecting personal information, such as names, addresses and dates of birth, and verifying this information with reliable, independent sources.


Risk Assessment

Agencies must assess the risk of money laundering associated with each client or transaction. Factors like the client’s background, the source of their funds and the nature of the property transaction influence this risk assessment.


Record Keeping

You must keep records of all CDD checks and risk assessments for at least five years. This documentation can be critical in the event of an investigation by regulatory bodies.


Training and Policies

Your AML policies must be up-to-date and you should ensure that your staff are trained in these practices. Regular training helps employees understand how to recognise and report activities that might indicate money laundering.


Suspicious Activity Reports (SARs)

If a letting agent suspects money laundering or terrorist financing, they are obligated to report their suspicions to the National Crime Agency (NCA) by filing a Suspicious Activity Report.


Challenges and Best Practices for AML for Letting Agents

Check your status

Your Government Gateway account will let you know if you are up-to-date with your AML requirements.

Adopt Technology

Software can streamline the process of conducting due diligence and maintaining records. Technology can also help in identifying patterns that may warrant further investigation.

Professional Advice

Given the complexity of AML regulations, seeking advice from legal experts specialising in compliance can prevent potential legal pitfalls.

Regular Audits

Conducting regular audits of AML practices helps ensure that procedures are up-to-date and that staff adhere to regulatory requirements.



For letting agents, understanding and implementing AML for letting agents is crucial not just for compliance, but for safeguarding the integrity of the property market and the wider financial system. Although the requirements can seem daunting, developing processes for due diligence, record-keeping and reporting can make compliance manageable.


As part of our outsourced property management service, we carry out tenant checks, helping you meet your obligations without the hard work. Contact us today to find out more.


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